Workstation Support Associate
Workstation Support Associate
Kearney, NE
Position Summary:
Under direction of Client Services management, assist university community and partnered areas with exemplary support through the utilization and promotion of industry standard tools and best practices, in a manner consistent with ITS policies and standards. This position will participate in the utilization and deployment of new technologies, documentation of processes, tracking of inventory, and will work with our stakeholders to provide hardware and software support as well as training for supported technology. They will work closely with other specialists throughout ITS including networking, security, academic technology, and endpoint security to provide industry standard best practices and support to university departments.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
Required Qualifications
Two years post-secondary education
Two years of experience with desktop and/or IT helpdesk/service desk
Knowledge and experience with Microsoft Windows and/or Apple macOS operating systems, software application
administration and hardware
Experience providing hardware and software support for desktops, laptops, mobile devices, and printers
Experience with direct customer support
Preferred Qualifications
Experience with audio/visual (AV) equipment
Experience with technology research, management, procurement and deployment
Experience with managing vendor interactions
Equivalent combination of education, experience, that provides the required knowledge, skills, and abilities may be considered.
The ideal candidate is an agile professional with strong interpersonal communication skills, flexibility and responsiveness; exhibits high ethical standards; proficient in managing time and competing priorities; responsive and committed to supporting staff; committed to the ideals of a major public research university.
Salary: $46,600/year minimum
Location: This position is located in Kearney, NE.
Please note: Sponsorship will not be offered for this position.
For more details, and to apply please visit: https://careers.nebraska.edu/postings/2629
