OFFICE SUPPORT ASSISTANT III
University of Missouri - Columbia (MU)
Columbia, MO
Full-time
Administration / Clerical
Posted on May 2, 2024
Hiring Department
The MU Counseling Center is part of the MU Student Health and Well-Being organization, which includes the Counseling Center, Student Health Center, and Wellness Resource Center. The Counseling Center provides mental health services for MU students as well as serves as a resource for faculty, staff, and other university stakeholders. The Counseling Center is administratively housed within the Division of Student Affairs.
Job Description
The Office Support Assistant works at the front desk of the Counseling Center, where general responsibilities include: Direct Customer Service, Managing Client Appointments, and Maintaining Electronic Client Records.
This position is one of three staff members at the front desk who are collectively responsible for routine daily tasks to provide seamless services to clients. Daily tasks include opening/closing of the Counseling Center, greeting incoming clients, scheduling appointments, directing phone calls, filing paperwork, uploading various forms, and processing incoming paperwork within an electronic records system. This role includes data entry within a specialized data system, use of MyZou, and adherence to confidentiality standards.
Job requires HIPAA and FERPA compliance and confidentiality.
Shift
Monday - Friday; 8 a.m. - 5:00 p.m.
This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.
Minimum Qualifications
High school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary.
Preferred Qualifications
Candidates ideally possess strong customer services skills, great organization skills, time management, ability to work independently as well as part of a team, and intermediate computer skills (data entry/management). HIPAA and mental health/medical setting experience is preferred.
Anticipated Hiring Range
$12.73 - $17.00 per hour; paid on a biweekly basis.
University Title: Office Support Assistant III
University Pay Grade: GGS 5
Current Employees can view their existing title by accessing the Talent Profile in myHR (https://myHR.umsystem.edu)
Application Materials
Please include the following materials with your application 1) a resume 2) contact information for at least three professional references and 3) a cover letter indicating interest in this position.
For questions regarding the online application process, contact Human Resource Services (muhrs@missouri.eduor 573-882-7976). For questions regarding the position, contact Brianna Fletchall at (b.fletchall@missouri.eduor 573-882-6601).
Application Deadline
Position will be open until filled. Priority will be given to applications submitted by May 15, 2024.
Benefit Eligibility
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website athttps://www.umsystem.edu/totalrewards/benefits.
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visithttps://www.umsystem.edu/ums/hr/eeoor call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
