STEPS Patient Relations Assistant
University of Kentucky
Lexington, KY
Full-time
Health Care Provider
Posted on May 26, 2023
Posting Details
Posting Details
Job Title
STEPS Patient Relations Assistant
Requisition Number
TE07573
Department Name
3J532:STEPS Temporary Employment
Work Location
Lexington, KY
Salary Range
$15-17/hour
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting for potentially long periods of time.
Shift
Monday-Friday 8 am-5 pm
Job Summary
The Patient Relations Assistant is a first-line customer service representative for the clinics. This position will respectfully acknowledge, greet patients, and answer phones according to established guidelines. Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients' needs (eg. providing directions/wayfinding), monitoring wait times for individual patients, use appropriate communication techniques such as “blameless apology” to manage patient wait time expectations. In addition, this position will resolve patient complaints empathetically and timely, collaborate with teammates and leadership to prevent and resolve service failure process problems and ensure proficient patient registration. The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility and recognizes and provides initial resolution of errors in the computer system.
This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services (CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
More than four years of related experience. and proven track record of providing exceptional customer service preferred. Prior patient registration, patient scheduling, medical records, and insurance verification experience are highly preferred.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/26/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
Posting Details
Job Title
STEPS Patient Relations Assistant
Requisition Number
TE07573
Department Name
3J532:STEPS Temporary Employment
Work Location
Lexington, KY
Salary Range
$15-17/hour
Type of Position
Temporary
Position Time Status
Full-Time
Required Education
Required Related Experience
Required License/Registration/Certification
Physical Requirements
Sitting for potentially long periods of time.
Shift
Monday-Friday 8 am-5 pm
Job Summary
The Patient Relations Assistant is a first-line customer service representative for the clinics. This position will respectfully acknowledge, greet patients, and answer phones according to established guidelines. Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients' needs (eg. providing directions/wayfinding), monitoring wait times for individual patients, use appropriate communication techniques such as “blameless apology” to manage patient wait time expectations. In addition, this position will resolve patient complaints empathetically and timely, collaborate with teammates and leadership to prevent and resolve service failure process problems and ensure proficient patient registration. The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility and recognizes and provides initial resolution of errors in the computer system.
This position has been identified as supporting UK HealthCare, which receives funding from the Centers for Medicare and Medicaid Services (CMS). Therefore, all individuals hired into this position must comply with the federal CMS mandate issued in March of 2022. This mandate requires all new hires to provide proof of COVID-19 vaccination or obtain an approved medical or religious exemption as a condition of employment. Start of employment cannot occur until two weeks after receiving the full COVID-19 vaccination series or upon obtaining an approved exemption. Only vaccines approved by the World Health Organization can be accepted.
Skills / Knowledge / Abilities
More than four years of related experience. and proven track record of providing exceptional customer service preferred. Prior patient registration, patient scheduling, medical records, and insurance verification experience are highly preferred.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
Deadline to Apply
06/26/2023
University Community of Inclusion
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Required Documents
- Resume
- Cover Letter