Night Auditor
Fairfield Inn & Suites in Kearney, NE is looking for a night auditor.
You will be the first point of contact for late-night hotel guests and manages many aspects of their visit. Responsibilities may include, but are not limited to:
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Greeting and checking in guests upon arrival and providing them with relevant hotel information
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Auditing and balancing reports from the day shifts
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Answering phones, scheduling wake-up calls and taking reservations
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Verifying that all end-of-day tasks have been completed by other departments
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Responding to guest inquiries, concerns and complaints as needed
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Running end-of-day reports before the close of the shift
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Preparing guest invoices for next-day checkouts
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Processing and verifying reservation payments
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Balancing cash drawers and reconciling with receipts
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Supervising and managing the hotel safe, ensuring the safety of guests’ valuables
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Communicating with maintenance and housekeeping departments to ensure reliability and cleanliness of hotel amenities
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Acting as concierge by making reservations for guests at local restaurants, entertainment venues or other local attractions and arranging for taxi or shuttle services, offering helpful recommendations when asked
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Providing information about rooms, rates and hotel amenities
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Answering calls from hotel guests and documenting the details of each call for later reference
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Up-selling guest rooms and promoting hotel features and services
We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.