Client Technology Consultant - Event Support I
Dartmouth College
Hanover, NH
Full-time
Information Services / Technology (IT)
Posted on May 7, 2024
Position Details
Position Information
Posting date
05/06/2024
Closing date
Open Until Filled
Yes
Position Number
1128848
Position Title
Client Technology Consultant - Event Support I
Department this Position Reports to
Client Services
Hiring Range Minimum
$24.79/hr.
Hiring Range Maximum
$30.98/hr.
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Monday to Friday, 8:00 am to 5:00 pm, with flexible night and weekend support as needed.
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
The Client Technology Consultant – Event Support I is responsible for ensuring the seamless integration and operation of audiovisual (AV) and information technology (IT) resources during various events. This role provides operational support and planning to enhance event experiences through technology. By partnering closely with event organizers, this position ensures that technology needs are met and aligned with the goals of the event, fostering a productive and engaging environment for all participants.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Jonathan Kulp
Department Contact Phone Number
610.905.9466
Department Contact for Cover Letter and Title
Norma Rose Williams
Department Contact's Phone Number
603.646.9065
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73643
Key Accountabilities
Description
Event AV Operations & Support
70%
Description
AV Services Coordination
10%
Description
Project Participation and Collaboration
10%
Description
Learning and Development (5%)
5%
Description
Other Duties as Assigned
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
Required Documents
Position Information
Posting date
05/06/2024
Closing date
Open Until Filled
Yes
Position Number
1128848
Position Title
Client Technology Consultant - Event Support I
Department this Position Reports to
Client Services
Hiring Range Minimum
$24.79/hr.
Hiring Range Maximum
$30.98/hr.
Union Type
Not a Union Position
SEIU Level
Not an SEIU Position
FLSA Status
Non-Exempt
Employment Category
Regular Full Time
Scheduled Months per Year
12
Scheduled Hours per Week
40
Schedule
Monday to Friday, 8:00 am to 5:00 pm, with flexible night and weekend support as needed.
Location of Position
Hanover, NH
Remote Work Eligibility?
Onsite only
Is this a term position?
No
If yes, length of term in months.
NA
Is this a grant funded position?
No
Position Purpose
The Client Technology Consultant – Event Support I is responsible for ensuring the seamless integration and operation of audiovisual (AV) and information technology (IT) resources during various events. This role provides operational support and planning to enhance event experiences through technology. By partnering closely with event organizers, this position ensures that technology needs are met and aligned with the goals of the event, fostering a productive and engaging environment for all participants.
Description
Required Qualifications - Education and Yrs Exp
Associates or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
- 1-2 years of relevant work experience in AV or IT support, or a comparable combination of education and experience.
- Proven ability to operate and troubleshoot AV and IT equipment in live event settings.
- Availability to work non-standard hours, including evenings and weekends.
- Strong verbal and written communication skills, with the physical capability to lift, bend, and twist frequently.
- Exceptional customer service skills, with a track record of anticipating and addressing client needs in real-time.
- Experienced in managing client inquiries and providing solutions under pressure.
- Experience working in an academic environment is highly desirable.
- Prior experience in operating AV equipment for live events preferred.
- Strong interpersonal and diplomacy skills to effectively communicate with a diverse range of event participants, from attendees to high-level executives and event organizers.
Jonathan Kulp
Department Contact Phone Number
610.905.9466
Department Contact for Cover Letter and Title
Norma Rose Williams
Department Contact's Phone Number
603.646.9065
Equal Opportunity Employer
Dartmouth College is an equal opportunity/affirmative action employer with a strong commitment to diversity and inclusion. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications by members of all underrepresented groups are encouraged.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?
Preferred, but not required
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy
Additional Instructions
Quick Link
https://searchjobs.dartmouth.edu/postings/73643
Key Accountabilities
Description
Event AV Operations & Support
- Sets up and operates AV and IT equipment, such as projectors, microphones, computers, and software like Zoom and PowerPoint, for events.
- Troubleshoots any AV and IT issues promptly during events.
- Ensures high-quality client service through active engagement and operational support during presentations.
70%
Description
AV Services Coordination
- Coordinates the scheduling of AV services in collaboration with event coordinators.
- Assists with the billing process for event services.
10%
Description
Project Participation and Collaboration
- Identifies opportunities for improvement in event support processes and actively participates in initiatives to enhance these processes.
- Collaborates with team members to share knowledge, build relationships, and achieve common objectives.
- Participates in the testing, development, communication, and implementation of project-based tasks.
10%
Description
Learning and Development (5%)
- Engages in continuous learning and development with peers to acquire new skills and expertise relevant to the role.
- Proactively seeks training opportunities to advance knowledge and proficiency in specific areas of event technology support.
5%
Description
Other Duties as Assigned
Percentage Of Time
5%
-
--
Demonstrates a commitment to diversity, inclusion, and cultural awareness through actions, interactions, and communications with others.
--
Performs other duties as assigned.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you learn about this employment opportunity?
- Current Dartmouth employee (Please specify full name below)
- Word of mouth
- Mentioned on social, digital, or print media (e.g. LinkedIn feed, VOX, Valley News, listserv)
- jobs@dartmouth.edu email outreach
- Recruiter (Please specify full name or event below)
- abilityJOBS
- Chronicle of Higher Education
- Glassdoor
- Handshake
- HigherEdJobs
- Indeed
- Inside Higher Ed
- LinkedIn's Job Board
- RecruitMilitary
- Dartmouth's Job Board (searchjobs.dartmouth.edu)
- Other (Please specify below)
- If you would like to add more information to your answer, please specify here:
(Open Ended Question)
Required Documents
- Cover Letter
- Resume
- Curriculum Vitae
- Media Portfolio
- Additional Document #1
